목차 Introduction of the case Who are the HEROes? Example of "Black & Decker" What should managers do? Example of "Vail Resorts" Managers attitude in example of Vail What does IT do? Example of "Aflac " Buzz And Duck Pond Example of Zappos Conclusion Add 본문 Managers attitude in example of Vail Katz and the other HERO friendly managers do Managers clearly communicate Managers encourage experimentation Managers manage their risks. 키워드 사례, 영문 |
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